January 13th, 2025
(s.3.2)
Respecting the confidentiality of personal information is a central concern for Grand-Portage Volkswagen. Therefore, we commit to adhering to this Privacy Policy (hereinafter "Policy") to ensure a high level of protection for the information collected from users of any of our services. We also pledge to establish consistent practices related to the protection of personal information and to clearly communicate these practices.
This Policy applies to users (hereinafter "you") of the services offered by Grand-Portage Volkswagen (hereinafter "we"), including our website, grandportagevw.com, and in our dealerships..
This Policy describes the various situations in which Grand-Portage Volkswagen collects, uses, discloses, and stores users' personal information.
By browsing our website, you acknowledge that you have read, understood, and agreed to be bound by all the clauses contained in this Privacy Policy, as published on our website. You also affirm that you are of legal age according to Canadian and Quebec legislation or are legally authorized to browse this site. If you do not agree with any of the provisions herein or are not authorized to browse our site, it is your responsibility to discontinue navigation.
By voluntarily providing personal information about yourself on our website, you implicitly consent to us collecting, disclosing, using, and retaining this data for the purposes for which you initially consented to provide it for the duration necessary to achieve those purposes. (s.8.3 and 14) Only personal information that is necessary will be collected, disclosed, used, and retained unless the law allows for other processing.
Before using personal information for purposes other than those for which it was initially communicated, we commit to obtaining your consent. (s.12)
For the collection and use of Sensitive Personal Information, each user must provide express consent; otherwise, we will not be authorized to use this information. For the purposes of this Policy and as defined in Article 12 al.4 (2) of the Private Sector Privacy Act, personal information is considered sensitive "when, by its nature or due to the context of its use or disclosure, it generates a high degree of reasonable privacy expectations."
You can refuse to provide all or some requested sensitive personal information, in which case we may not be able to provide certain services that require the requested information.
At any time, to withdraw your consent regarding any aspect related to the management of your personal information by Grand-Portage Volkswagen, you can simply fill out the Communication Preferences form. Please note that it may be impossible to withdraw your consent if we are bound by legal or contractual requirements.
Personal information is collected through forms, whether electronic or paper forms. We use these forms for:
The personal information we collect is gathered through forms and through the interaction between you and our website. Additionally, as indicated in the following section, we use cookies and/or log files to gather information about you.
Users can choose not to provide the requested personal information. However, this may affect their access to requested services.
We collect certain information through log files and cookies. This primarily includes the following information:
If you voluntarily provide personal information during your website visit, it will be associated with non-personal information collected in log files. All of this information may then be shared with the dealer.
In order to provide certain services, we may collect information through cookies. Cookies are small documents containing information exchanged between a browser and a web server when a user visits a website. When you visit our website, we transmit one or more types of cookies to your computer as well as cookies from related or third-party services.
Some cookies allow us to collect non-personal information that does not identify, locate, or profile users and may be activated during your visit. These cookies allow, among other things, all users to efficiently navigate the website, analyze and compile data on features used by users in general, improve website performance, measure user engagement with specific content, track conversions, and manage marketing and advertising campaigns.
We also use cookies that can collect, identify, locate a user, and/or profile. These cookies will be disabled by default. Each user must enable these cookies when required upon entering our website. By enabling these cookies, you help us provide you with quality service. By refusing to enable these cookies, we cannot guarantee that you will have the expected customer experience.
Specifically, these cookies allow, among other things, customization of each user's experience, analysis of user behavior, and the delivery of targeted advertising.
Cookies allow the collection of information about your browsing, including:
We use various types of cookies listed in this subsection.
Cookies can be either temporary or permanent. Temporary cookies are stored on your device only while you browse our website, and they are automatically deleted when you close your browser. Permanent cookies are not deleted when you close your browser, allowing us to save your preferences.
Only necessary cookies are enabled by default. Each user has the option to allow or refuse other cookies. To modify your consent regarding the use of cookies, please click the following link Cookie Preferences or the Cookie Preferences tab displayed at the bottom of our website. Please note that not allowing certain cookies may result in suboptimal service quality.
You can also modify your cookie preferences through your browser or electronic device settings.
When you send an email or any other communication to Grand-Portage Volkswagen, we may retain them to process your requests, answer your questions, and improve our services.
We also collect personal information in dealership locations. When you meet one of our representatives, you will be asked certain questions to provide the necessary information for us to offer you service. For example, we may ask for your contact details, payment information, or any other information relevant to vehicle purchase.
Through Our Loyalty ProgramWe collect certain personal information when you participate in one of our loyalty programs. When you sign up for such a program, you voluntarily provide personal information such as your contact details so that we can communicate rewards offers to you.
We use personal information only for the purposes for which a user has consented to their collection. We do not rent, sell, or share any personal information about users of our websites.
We may need personal information in the following situations, for example:
We reserve the right to share your personal information with certain affiliated companies, vendors, agents, or other trusted companies or individuals who process them on our behalf for the purpose of offering you personalized products and services, including financing. We also disclose personal information, among other things, when we have obtained your consent, for audit, research, and analysis to ensure the maintenance and improvement of our services, to ensure the technical maintenance of our network, and to develop new services.
Additionally, Grand-Portage Volkswagen may share information that you have voluntarily provided in the context of a commercial transaction, including transactions involving the modification of the legal structure of the business through merger, acquisition, or other means. Any other form of asset disposition or financing, in whole or in part, of the business, the loan application process, security, or financing by the business are also considered commercial transactions. In such an event, you will be notified in advance of the transfer of your personal information, and you will be informed of the new privacy policy that will apply to it. (s.18.4)
We may also share with third parties certain non-personal information in aggregate form, for example, the number of users who searched for a specific car model or clicked on a particular ad. This information does not allow for your identification.
We may also transmit personal information collected through one of our forms directly to a CRM or digital program manager of the manufacturer, which are third parties. Third parties have their own privacy policy regarding the personal information we provide to them. We encourage you to consult their privacy policy to learn about their practices for protecting personal information, since once you leave our website, you are subject to the policies and terms of the third-party website. Please keep in mind that some third parties may be located outside of Quebec or Canada and may be subject to different laws regarding the protection of your personal information.
We may also provide personal information in response to valid legal proceedings such as subpoenas, search warrants, court orders, or to establish or exercise our rights or defend against legal claims, or in any other circumstances as required or permitted by law. (s.18 et seq. )
Some of our services are offered in connection with other websites. The personal information you provide to these sites may be sent to Grand-Portage Volkswagen for the purpose of providing the service. This information is processed in accordance with this Policy. Affiliate sites may have different privacy practices, so we recommend reviewing them.
Initially, we retain personal information for the period for which we need it to provide the requested service, i.e., for the purpose for which the user has consented to provide such information. If consent has been given for multiple purposes, we will retain the information until the purpose requiring the longest period is accomplished, without using it for any other purpose than those for which consent has been given.
We also retain this information for any period required to comply with our legal obligations.
When personal information has been used for the purposes for which the user gave consent, we will proceed with the anonymization or destruction of the information while respecting the retention periods prescribed by law (23).
We take all necessary security measures to prevent unauthorized access, modification, disclosure, or destruction of data. These measures include internal audits of data collection, storage, processing, and physical or software security measures designed to prevent unauthorized access to the systems where personal information is stored (s.10). Personal information is encrypted at rest and always encrypted during backups.
To ensure the security of your personal data, we implement precautionary measures in accordance with industry standards to prevent loss, misuse, unauthorized access, disclosure, alteration, or inappropriate destruction of this information.
When you provide us with credit card data, it is encrypted. Although the transmission of data over the Internet or their electronic storage cannot be guaranteed to be 100% secure, we comply with industry security requirements and apply additional security measures recognized within the industry.
We use TLS encryption and employ a secure SSH protocol when a user fills out an online form. To securely store data, we use MySQL databases exclusively located in Quebec with restricted access. Furthermore, with the visitor's consent, in order to understand user behavior on our sites and better understand their interests in our various vehicle models offered on our site, we may sometimes associate a unique identifier with each user containing personally identifiable information (PII), including but not limited to IP address, name, address, and phone number. This unique identifier is also securely stored in a MySQL database located in Quebec.
Access to personal information is strictly limited to employees, agents, subcontractors, and agents acting on behalf of Grand-Portage Volkswagen who need access to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to sanctions, including dismissal and legal action, for breaches of these obligations (s.20). To control access to personal information, each authorized person has a username and password.
However, it is important to keep in mind that no data collection, communication, or storage system can guarantee 100% security. Therefore, it is also your responsibility to ensure that your information is transmitted securely, especially by notifying us if you suspect the security of your information is at risk (See Section 11 for the contact details of the Data Protection Officer).
A user may, at any time, request access or rectification of the record containing the personal information we hold about them if any information is inaccurate, incomplete, or ambiguous. We aim to obtain accurate information to provide you with the best service. Please feel free to request access or rectification by contacting our Data Protection Officer (see Section 11). This request must be made in writing and must contain evidence confirming the identity of the user or their representative (s.30).
A user may also request more information about how we use personal information.
Any user may request that we provide them with computerized personal information we hold about them in a technologically accessible and readable format (s.27).
A user can also request that we delete information that we no longer deem necessary to fulfill the purposes for which it was provided and consented to or that no longer has a legal basis for use.
As mentioned earlier, any user can also change their consent regarding the use of personal information.
A user can also file a complaint with our Data Protection Officer (see Section 11) and request that we limit the use of their information while processing the complaint.
A user also has the right not to be subject to a decision based solely on automated processing of their personal information. Incidents related to personal information.
If we have reason to believe that an incident involving users' personal information has occurred, we undertake to take reasonable measures to limit the risk of harm and to be proactive in creating preventive measures.
If we believe that serious harm may result from an incident related to personal information, we will notify the Access to Information Commission and any user whose personal information is affected by the incident in accordance with the law (s.3.5).
We also commit to maintaining a privacy incident register (s.3.8).
When a user clicks on a link that takes them to a website that does not belong to us, it is their responsibility to check the privacy and cookie policies applicable to that site. This Policy applies only to our website, and we are not responsible for the content of third-party websites.
By interacting with the Youtube videos on this website, users are agreeing to be bound by the Youtube Terms of Service. Please refer also to the Google Privacy Policy.
Please note that this Policy may be changed at any time. No change, even minor, that diminishes your rights under these terms can occur without your express consent.
Regardless of the above, any changes to this Policy will be published on this page. The date of the Policy update will be indicated at the top of the page (s.8.2).
Co-owner and general manager at Grand-Portage Volkswagen has been designated as the responsible party at Grand-Portage Volkswagen for the protection of personal information. For any questions or comments, please contact the responsible person using one of the following options (s.3.1).
Data Protection Officer: Martin Pomerleau, Steve Pomerleau
By phone: 418-862-3490 poste 8331, 418-862-4400 poste 8262
By email: martinp@groupegp.ca, Stevep@groupegp.ca
Physical address:
305 Boulevard de l'hôtel de ville O
Rivière-Du-Loup, Quebec
G5R 5S4
Thank you for trusting Grand-Portage Volkswagen.
1 If the vehicle is identified as new: Figure shown reflects an estimate of the amount that you can expect to pay in Canadian dollars and is: (i) based on the Manufacturer's Suggested Retail Price (MSRP); and (ii) includes freight, PDI, levies, duties and dealer charges. Taxes are excluded (unless you select otherwise). Licence, insurance, and registration fees are also excluded. Environmental or related levies and taxes vary by jurisdiction. Actual selling price and other terms are set by the dealer. Dealer may sell for less. See below for further details.
If the vehicle is identified as a ""certified pre-owned"", ""CPO"", or used: Figure shown reflects an estimate of the amount that you can expect to pay in Canadian dollars and includes all options and/or equipment built with the vehicle, as well as dealer charges. Taxes, licence, insurance, and registration fees are excluded. Actual selling price and other terms are set by the dealer. Dealer may sell for less. See below for further details.
Photos for illustration purposes only, and may not reflect exact vehicle (including vehicle colour, trim, options, or other specifications). Some vehicles may be shown with optional equipment or equipment not available in Canada. Specifications, equipment, options and prices are subject to change without notice.
Although we endeavour to ensure that the information contained on this website is accurate, Volkswagen Canada, its dealers, and Volkswagen Financial Services are not responsible for any errors or omissions that may occur from time to time. Please contact your Volkswagen dealer for verification or if you would like more information on this vehicle. "Volkswagen," the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license.
2 This payment estimator is a tool to assist you to estimate your scheduled payments. We do not make any representation or warranties as to your actual amounts. Figures shown reflect an estimate of the amount that you can expect to pay in Canadian dollars based on: (i) entering into a lease agreement or a credit agreement (as applicable) with Volkswagen Financial Services; and (ii) the stated APR, term, number of periodic payments, and kilometre allowance (as applicable). Payment estimates do not include: (i) taxes (unless you select otherwise); or (ii) to the extent applicable, any excess wear and tear, late fees, or other similar fees or charges that may apply. Actual selling price, leasing / financing rates and other terms are set by the dealer and Volkswagen Financial Services, as applicable. Dealer may sell or lease for less. Leasing and financing is subject to credit approval by Volkswagen Financial Services. Leasing / financing rates, payments, prices, figures, options, offers, terms and other information may, subject to applicable law, be changed or cancelled at any time without notice. Lease example: Lease a 2021 Tiguan 2.0T Trendline FWD with 8-speed automatic transmission, at an MSRP of $29,795 plus $1,950 freight and PDI, $10 fee for applicable provincial Motor Vehicle Industry Council, $499 dealer fees, $20 Tire Tax and $100 a/c levy at 0.99% APR for 24 months with 104 weekly payments of $132.83. $0 down payment or equivalent trade-in, security deposit of $540 and first monthly payment are due at lease inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra. Kilometre allowance of 16,000/year; charge of $0.15/km for excess kilometres. The total lease obligation in this example is $14,405.65 (excluding taxes and any excess wear and tear, late fees, or other similar fees or charges that may apply). Finance example: Finance a 2021 Tiguan 2.0T Trendline FWD with 8-speed automatic transmission, at an MSRPof $29,795 plus $1,950 freight and PDI, $10 fee for applicable provincial Motor Vehicle Industry Council, $499 dealer fees, $20 Tire Tax, and $100 a/c levy at 0.99% APR for 24 months with 104 weekly payments of $314.97. $0 down payment or equivalent trade-in, security deposit of $510 and first monthly payment are due at finance inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra. The total financing obligation in this example is $32,756.88 (excluding taxes). Please contact your Volkswagen dealer for details (including actual payment information). Although we endeavour to ensure that the information contained on this website is accurate, Volkswagen Canada, its dealers, and Volkswagen Financial Services are not responsible for any errors or omissions that may occur from time to time. ?Volkswagen,? the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license.
3 Financing offers available through Volkswagen Financial Services, on approved credit, on select: (i) new and unregistered Volkswagen models; (ii) "certified pre-owned" used Volkswagen vehicles; and (iii) other used vehicles. Financing example: Finance a 2021 Tiguan 2.0T Trendline FWD with 8-speed automatic transmission, at an MSRP of $29,795 plus $1,950 freight and PDI, $10 fee for applicable provincial Motor Vehicle Industry Council, $499 dealer fees, $20 Tire Tax and $100 a/c levy at 0.99% APR for 24 months with 104 weekly payments of $314.97. $0 down payment or equivalent trade-in, security deposit of $510 and first monthly payment are due at finance inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra.The total financing obligation in this example is $32,756.88 (excluding taxes). Dealer may sell for less. Dealer order/trade may be necessary. Financing rates, payments, prices, figures, options, offers, terms and other information may, subject to applicable law, be changed or cancelled at any time without notice. Conditions apply. Please contact your Volkswagen dealer for details.
Lease offers available through Volkswagen Financial Service, on approved credit, on select: (i) new and unregistered Volkswagen models; and (ii) ""certified pre-owned"" Volkswagen vehicles. Lease example: Lease a 2021 Tiguan 2.0T Trendline FWD with 8-speed automatic transmission, at an MSRP of $29,795 plus
$1,950 freight and PDI, $10 fee for applicable provincial Motor Vehicle Industry Council,
$499 dealer fees, $20 Tire Tax and $100 a/c levy at 0.99% APR for 24 months with 104 weekly payments of $132.83. $0 down payment or equivalent trade-in, security deposit of $540 and first monthly payment are due at lease inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra. Kilometre allowance of 16,000/year; charge of $0.15/km for excess kilometres. The total lease obligation in this example is $14,405.65 (excluding taxes and any excess wear and tear, late fees, or other similar fees or charges that may apply). Dealer may sell or lease for less. Dealer order/trade may be necessary. Leasing rates, payments, prices, figures, options, offers, terms and other information may, subject to applicable law, be changed or cancelled at any time without notice. Conditions apply. Please contact your Volkswagen dealer for details. Although we endeavour to ensure that the information contained on this website is accurate, Volkswagen Canada, its dealers, and Volkswagen Financial Services are not responsible for any errors or omissions that may occur from time to time. "Volkswagen," the Volkswagen logo, all model names and trimline names are registered trademarks or trademarks of Volkswagen AG, used under license.
4 Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration.
5 Financing offers available through Volkswagen Financial Services, on approved credit, on select prepaid maintenance plans in connection with the financing of select: (i) new and unregistered Volkswagen models; (ii) "certified pre-owned" used Volkswagen vehicles; and (iii) other used vehicles. Additional terms and conditions apply. Refer to actual contract or contact a Volkswagen dealer for complete details of coverage and exclusions. Financing example: Finance a prepaid plan at an MSRP of $1,675 at 0.99% APR for 24 months with 104 weekly payments of $16.27. $0 down payment or equivalent trade-in, security deposit of $510 and first monthly payment are due at finance inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra. The total financing obligation in this example is $1,692.08 (excluding taxes). Dealer may sell for less. Financing rates, payments, prices, figures, options, offers, terms and other information may, subject to applicable law, be changed or cancelled at any time without notice. Conditions apply. Please contact your Volkswagen dealer for details. Although we endeavour to ensure that the information contained on this website is accurate, Volkswagen Canada, its dealers, and Volkswagen Financial Services are not responsible for any errors or omissions that may occur from time to time.
6 Financing offers available through Volkswagen Financial Services, on approved credit, on select accessories in connection with the financing of new and unregistered Volkswagen models. Taxes, shipping, installation are excluded. Proper installation required. Professional installation may be recommended. See owner's literature and Volkswagen dealer for details. Financing example: Finance an accessory at an MSRP of $215 at 0.99% APR for 24 months with 104 weekly payments of $2.09. $0 down payment or equivalent trade-in, security deposit of $510 and first monthly payment are due at finance inception. Dealer charges are included. PPSA, licence, insurance, and registration charges, and applicable taxes are extra. The total financing obligation in this example is $217.06 (excluding taxes). Dealer may sell for less. Financing rates, payments, prices, figures, options, offers, terms and other information may, subject to applicable law, be changed or cancelled at any time without notice. Conditions apply. Please contact your Volkswagen dealer for details. Although we endeavour to ensure that the information contained on this website is accurate, Volkswagen Canada, its dealers, and Volkswagen Financial Services are not responsible for any errors or omissions that may occur from time to time.
7 This is the down payment that you anticipate paying in connection with the purchase of the vehicle.
13 This means the duration (in months) of your selected protection plan.
15 This means the maximum number kilometres that your selected protection plan will cover.
16 Certifed Pre-Owned Volkswagen vehicles undergo a comprehensive 112-point inspection. If something needs replacing, only genuine Volkswagen Original Parts are used. Every Volkswagen Certified Pre-Owned vehicle is covered by our Assurance Program. If the vehicle is within 5 model years or newer and less than 120,000 KMs, you can upgrade to the Premium Assurance program.
21 Depending on the province in which you live, you may be eligible to receive incentives. These include, but are not limited, to up to $4,000* from British Columbia's Go Electric BC Program (available on the ID.4 base trim only) or as much as $4,000 from Quebec's Roulez Vert program. The QC government has recently
announced that the program will be suspended as of Feb. 1, 2025. See About the Roulez vert Program for details. The Roulez Vert program also offers an additional rebate of $600 with the purchase of the Volkswagen 2-in-1 Charging Cable. If you live in BC in a single-family home, row home, or duplex, you could receive a rebate* of up to 50% of the purchase and installation costs of an eligible Level 2 EV charger, to a maximum of $350.◊◊
◊◊ Volkswagen Canada does not administer the incentives and is not responsible for any cancellations or changes to the incentive programs. Incentive information is provided for informational purposes only and Volkswagen Canada makes no representations or warranties about the actual amounts or eligibility. Information about the incentives is based on the most current information provided by the applicable government agencies, but could change in the future. The amount of the incentive, terms and conditions of the incentive, and any eligibility or application requirements vary by province. As of January 13, 2025, the federal government has paused the Zero-Emission Vehicles (iZEV) Program. See Question and answers for details. *BC's EV incentive amount is prorated based on annual income and only available to those earning <$100,000 with the full amount available to those earning <$80,000. BC's EV charger rebate has different eligibility criteria. Conditions apply. See your dealer for more details or contact the provincial or federal administrator.
Limited time finance offer available through Volkswagen Financial Services, on approved credit, based on a new and unregistered 2024 ID.4 Electric ID.4 PRO S AWD base with single-speed transmission having a starting price of $58,299.00, including $68 PPSA registration fee (including third-party registering agent fee), $2,100 freight and PDI, $100 air conditioning levy, $23 tire recycling levy, $13 OMVIC fee, and $500 representative dealer admin fee (actual fee is set by dealers and varies, up to $500), and included in weekly payment. Dealer Administration Fee includes documentation and administration costs related to the delivery of the vehicle, such as the dealer cost involved in licensing, lien search, and contract administration. Finance example: 60-month term at 0.00% APR equals a weekly payment of $225, after application of $10,000 credit. $0 down payment or equivalent trade-in due at signing. In Ontario, Volkswagen Group Canada Inc. is responsible for the tire recycling fee used to cover the cost of collecting and recycling end of life tires when returned by consumers. License, insurance, registration, options and applicable taxes are extra. Cost of borrowing is $0 for a total obligation of $58,299. Dealer may sell for less. Dealer order/trade may be necessary (but may not be available in all cases). Conditions apply. Offers end January 31, 2025 and are subject to change or cancellation without notice.
$10,000 cash bonus available to be applied as a discount off MSRP, before taxes, on cash purchase, finance or lease (through Volkswagen Financial Services, on approved credit) of new and unregistered 2024 ID.4 models
